Voice over Internet Protocol (VoIP), in its simplest definition, is a way to make phone calls using your Internet connection. Instead of a dedicated landline, the hardware you use to access the internet is used to process your phone calls.
At first glance, it just sounds like a new way to do something we’ve been doing for generations. But, as you’ll, see, there’s a lot more to it than that. VoIP encompasses much more than phone calls, and its capabilities can have a real impact on how your business operates.
