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OUR 26 Fundamentals
1. INSISTS ON HIGHER STANDARDS
2. THINK BIG
3. TRAIN TO BE REPLACED
4. MAKE QUALITY PERSONAL
5. SPEAK STRAIGHT
6. DELIVER RESULTS
7. DOES NOT AVOID DOING THE SCARY THINGS
8. HAVE A BACKBONE; DISAGREE & COMMIT
9. RISES TO THE OCCASION & DOESN’T SETTLE
10. HAS BIAS FOR ACTION
11. ACCOMPLISHES MORE WITH LESS
12. CHECK EGO AT THE DOOR
13. HONOR COMMITMENTS
14. PRACTICE BLAMELESS PROBLEM SOLVING
15. DELIVER LEGENDARY CUSTOMER SERVICE
16. BE FANATICS ABOUT RESPONSE TIME
17. CREATE WIN/WIN SOLUTIONS
18. BE PROCESS-ORIENTED
19. CELEBRATE SUCCESS BIG & SMALL
20. RELENTLESS ABOUT IMPROVEMENT
21. KEEP THINGS FUN
22. FOLLOW UP ON EVERYTHING
23. LEARNS & ANTICIPATES
24. GO THE EXTRA MILE
25. STAY CONNECTED TO THE DETAILS
26. CREATE A POSITIVE TONE & LISTEN GENEROUSLY
WHERE IT ALL BEGINS:
EXPLORING THE BASICS
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